Do You Want to Be a KnowOff?
Sometimes our work with our clients inspires us to work on our own personal projects. We’re excited to introduce to you the latest of those: KnowOff.
KnowOff came about as we found ourselves so caught up in our work that we weren’t updating clients frequently enough on the status of their projects. Having that regular communication with clients is important because it ensures that everyone is on the same page. Keeping clients in the loop also holds everyone accountable to complete their assigned tasks.
KnowOff is a website that gives companies a simple template to provide clients with updates. KnowOff allows you to open various projects, and for each one you are required to choose your update interval: weekly, or every two, three, or four weeks. You are also required to choose which day of the week you will be providing updates.
On your designated update day, the site provides you with an update template in which you fill in what you’ve accomplished the previous week, what you intend to accomplish in the next week, and what you will need from your client in the next week. You can also opt to copy last week’s update list, in case nothing has changed. Once you’ve completed your list, it’s sent to your client.
If you fail to send your updates for the week, KnowOff will send an escalation email to a designated person 24 hours after the update was due, letting them know that it hasn’t been done. A second person (generally a manager or other authority figure), will be notified if updates still haven’t been sent 48 hours after the due date. This holds you accountable to your clients and your company, ensuring that updates will always be completed in a timely manner.
KnowOff isn’t limited to company/client communication. It can also be used within your company to communicate with different project teams.
KnowOff keeps your clients in the know and helps everyone involved in the project to stay on task. It also removes the stress some people experience when having to compose emails or make phone calls, as everything can be done in a basic list form, and no small talk is necessary. KnowOff keeps everyone informed, and helps keep your projects moving forward.
If you are interested in trying KnowOff for free, let us know! We’d love to give you the opportunity to test it out and share your feedback.
Photo credit: flickr